Dec 12
rtir-request-tracker-incident-response

RTIR is an incident response module for RT, so clearly we had to take a little peek at the goods. This is really meant for incident responmse / network operations teams.

RTIR is built on RT, but provides different functionality. Read here for more information regarding the usefulness of RT and RTIR.
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Dec 12
rt-request-tracker

A friend of mine is installing RT for use in the company he works for. I thought I’d give it a spin to see what the fuss was about. Here’s what happened! Read the rest of this entry »